365 Safety Training Company

A WorkSafeBC registered corporation in good standing #201390881

+1 (833) 360 - 7766

Mon - Fri: 9am - 3pm PDT

SayHello@365Training.ca

7 days a week: 7am - 10pm PDT

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FREQUENTLY ASKED QUESTIONS (FAQS)

  • What are your policies?

    Click here to visit our company policy page →

  • What are your business hours?

    Monday-Friday

    9am - 5pm (PST)

  • Where is your main office?

    Our Burnaby, BC main office is not open to the public.

  • Can I get a full refund?

    ⚫Booking cancellations are eligible for a full refund if cancelled at least 10 days before the start of a session.


    ⚫Booking cancellations are eligible for a 50% refund if cancelled at least 7 days before the start of a session.


    No-shows and same week/day cancellations are not eligible for a refund.

  • My name was misspelled, or can I change my personal information?

    Yes, no problem. Please send us an email to 365training@feddonia.com.


    Please note that we may need to verify you before making an adjustments to your personal information.

  • How long is my certification valid for?

    Certification validity periods vary among the different course. Please check the course page relevant to you inquiry for details on certification validity periods. 

  • I failed a course, now what?

    Participants who are unable to demonstrate the required skills contained within the course or fail the written theory test can be issued a letter of participation. 


    This letter outlines that they have participated in a course and have gained valuable knowledge; however, they were unsuccessful in obtaining certification and the participants MUST register or enroll in another course should they wish to pursue certification again.

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